Terms of Service

By accessing or using Allocentra ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Allocentra (Pty) Ltd ("Allocentra","we", "us", or "our"), a company registered in South Africa.

Allocentra is a cloud-based Managed Service Provider (MSP) platform providing IT asset management, remote monitoring, PSA ticketing, patch management, and related services ("the Service").

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with reasonable notice.

To use the Service you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorised access at legal@allocentra.co.za.

You may not share your account, transfer it to another party, or create accounts by automated means.

You agree not to use the Service to:

• Violate any applicable South African or international law or regulation.
• Transmit malware, ransomware, or other malicious code.
• Attempt to gain unauthorised access to any system or network.
• Interfere with the Service's infrastructure or security features.
• Reverse-engineer, decompile, or disassemble the Service.
• Resell or sublicense access to the Service without our prior written consent.

Certain features of the Service require a paid subscription. By subscribing, you authorise us (via our payment processor, Paystack) to charge your chosen payment method on the billing cycle you select. Allocentra does not store full card details.

All fees are quoted in South African Rand (ZAR) and are exclusive of VAT unless stated otherwise. VAT will be charged in accordance with the Value-Added Tax Act 89 of 1991.

Plan prices, the technicians and endpoints each plan includes, and the annual billing terms are published on our pricing page. The prices on the pricing page at the time you subscribe apply. Prices exclude VAT. Custom Enterprise terms are agreed in writing with sales.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Cancellation, refunds, chargebacks, and related processes are governed by our Refund & Cancellation Policy, which forms part of these Terms.

Endpoints above your plan allowance are billed at the per-endpoint rate shown on the pricing page for your plan, based on the billable count defined in theFair Use Policy. We do not charge overage yet. Before we start, we will email your account admins at least 30 days ahead, and every invoice with an overage line will show the endpoint count it is based on.

Your use of the Service is also governed by ourFair Use Policy, which defines active, billable and stale endpoints and how technicians are counted. The Fair Use Policy forms part of these Terms.

You can cancel at any time from Settings → Billing. Monthly plans end at the end of the current billing month; annual plans end at the end of the paid term. You keep full access until then, and no further charges are made. After that, your data is kept for a 90-day recovery window, during which you can export it or ask us for a full export, and is then deleted, as set out in our Data Processing Agreement. Refunds are covered by theRefund & Cancellation Policy.

14-Day Live Guarantee. Where you pay at signup, your first payment is covered: if you are not live within 14 days of your onboarding call, we refund that payment in full. You are live when the Allocentra agent is installed and reporting from your devices. To claim, email support within 30 days of your onboarding call. Refunds are made to the card you paid with, normally within 10 business days. The guarantee does not apply where the delay is caused by you not taking the agreed onboarding steps.

Where the pricing page shows a once-off setup fee for your plan, it is charged once, on your first paid invoice on a monthly plan. It is not charged on annual plans, on renewals, when you change the number of technicians, or when you move from monthly to annual billing. Customers who subscribed before the setup fee was introduced do not pay it.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal information on your behalf, our Data Processing Agreement also applies. Service levels for Enterprise plans are agreed in your contract.

You retain ownership of all data you upload to the Service ("Customer Data"). You grant Allocentra a limited licence to process Customer Data solely to provide the Service.

Allocentra processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Customer Data is stored in AWS af-south-1 (Cape Town, South Africa).

The Service, including all software, designs, text, and logos, is owned by Allocentra and is protected by South African and international intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by applicable law, Allocentra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or related to your use of or inability to use the Service.

Our total cumulative liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the amounts paid by you to Allocentra in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless Allocentra and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms or misuse of the Service.

These Terms remain in effect while you use the Service. Either party may terminate the relationship at any time. Upon termination you will lose access to the Service and we may delete your data in accordance with our data retention policy (see Privacy Policy).

We may suspend or terminate your account immediately if you violate these Terms, with or without notice.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, the dispute shall be subject to the jurisdiction of the South Gauteng High Court, Johannesburg.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us: