Fair Use Policy

This Fair Use Policy explains how Allocentra (Pty) Ltd counts the endpoints and technicians on your plan, so your bill is predictable and fair. It forms part of our Terms of Service.

An endpoint is a device running the Allocentra agent. An endpoint is active when its agent has checked in at least once in the last 7 days.

The billable endpoint count for a billing period is the peak daily active count in that period: we count active endpoints once a day and use the highest daily figure.

Endpoints above your plan allowance are charged at the per-endpoint rate shown on the pricing page for your plan. All prices exclude VAT.

An agent that has not checked in for 30 days or more is stale. Stale agents never count towards your active or billable endpoints. You can remove stale agents from the agents page at any time.

Every active user in your workspace takes a technician seat, whatever their role, including read-only users. Deactivated users do not. A pending invitation holds a seat until it is accepted or cancelled. Your plan includes a set number of technicians; each one above that is charged at the extra-technician price on the pricing page for your plan.

The Service is shared, so we set limits that keep it fast and safe for every customer. These include file upload limits (25 MB for client documents, 10 MB for photos and attachments), rate limits on sign-in, password reset, agent enrolment and the customer portal, and protections against automated abuse. If your use puts the Service or other customers at risk, we will contact you first and give you 14 days to change it before we limit anything. In a security emergency we may act straight away and will tell you why as soon as we can.

We will email your account admins at least 14 days before a material change to this policy takes effect. A change that increases what you pay applies from your next renewal. Continuing to use the Service after a change takes effect means you accept it.

Questions about this policy: legal@allocentra.co.za.