PSA software
Tickets ranked by SLA, a client portal, and scheduled reports — in the same console as your RMM, billed per technician in ZAR.
Sort by SLA, priority, or assignee. Internal comments stay internal. Email-to-ticket and the client portal are included on published packages.
Per-client SLAs with breach alerts. First-response and time-to-resolve targets sit next to the queue technicians already use.
Self-service ticket submission and tracking — clients see their tickets only, which keeps multi-tenant MSP estates clean.
Managed clients, contacts, SLA policies, and IT contracts on Growth+ — alongside the helpdesk rather than in a separate PSA silo.
Client runbooks, structured environment records, and portal-ready knowledge from the published Operate modules.
Scheduled client-facing reports: patch compliance, online status, and asset summaries as branded PDFs delivered automatically.
Helpdesk
Priorities, SLAs, escalation. Internal notes and client-facing replies in one queue — the same helpdesk module published on the features page.
Reports
Patch compliance, online status, and asset summaries as branded PDFs, scheduled per client and delivered automatically.
A typical MSP stack splits RMM and PSA across vendors. Allocentra publishes RMM + ticketing on every package and charges per technician in ZAR. Confirm current numbers on /pricing.
FAQ
Public product facts only — no invented claims.
Ticketing and helpdesk with priorities, SLAs, and escalation; internal notes and client-facing replies; email-to-ticket; a client portal where clients see only their tickets; client management with contacts and IT contracts on Growth+; and scheduled branded client reports.
Ticketing and helpdesk with priorities, SLAs, and escalation; internal notes and client-facing replies; email-to-ticket; a client portal where clients see only their tickets; client management with contacts and IT contracts on Growth+; and scheduled branded client reports.
No. Published Allocentra packages include RMM and ticketing together. You pay per technician in ZAR for the combined console — see /pricing for Solo, Growth, Scale, and Enterprise tables.
Yes. The client portal supports self-service ticket submission and tracking. Clients see their tickets only; tenant isolation keeps multi-client MSP estates separated.
Scheduled client-facing reports cover patch compliance, online status, and asset summaries as branded PDFs, delivered automatically per client from the same platform.
Book a demo and we'll map Allocentra PSA + RMM to your MSP workflows.
